Resources Library
Welcome to the home of our first-class content, where we offer the latest insights, thought leadership, and hands-on advice from software experts and digital leaders. From explanatory pieces and short, insightful video, through to in-depth workbooks that enable your next big step, as well as our upcoming event schedule, if you have a topic you want to explore within software, data, AI, and cloud operations you’ll find it here.
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This guide shows how retail leaders can approach AI deliberately, without losing control of customer experience, brand or investment priorities.
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How multi-agent systems improve e-commerce chatbots, increase conversion and drive retention.
Improved data collection, process and IT standardization, AI-supported decisions at specific points along the customer journey, reverse logistics, or even returns forecasting
AI-powered personalization in online retail: Create deeply personal customer journeys along individual style, fit, and identity.
Boots laced up, work gloves on, and spade in hand – CID for sustainability and nature
A functional proof of concept that demonstrates what is technically possible today: the CID AI chatbot.
At CID, we believe in a practical, tailored and no-risk path to AI-driven digital transformation. This workbook is designed to help you harness the power of data and AI effectively and work out how to get started in the right way.
Explore the considerations behind no-code, low-code, hybrid, and bespoke software.
How Broadcom’s new pricing forces companies to rethink efficiency – and why overdimensioning is now becoming costly.
CID helps banks reconcile fragmented customer and market data within existing stacks, creating trusted, vendor-agnostic foundations that reduce lock-in, lower cost-of-change, and improve compliance.
AI-powered customer experience for retail banking: modular, compliant solutions that unify data, personalise journeys, boost revenue, reduce service cost, and deploy privately or hybrid VPC.
Bespoke AI for wealth and private banking: unify data, watchlists and real-time alerts to uncover warm introductions, anticipate needs, and boost CRM utilisation with compliance.
Designing software and choosing the right architecture is not a trivial task. Use CID’s extensive experience with software architecture.
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