Building unique professional service experiences with bespoke software

Strengthening customer experiences for professional services organisations

Professional services are built on a bedrock of digital information. But accessing razor-sharp customer insight and developing personalised solutions requires professional services organisations to use a combination of client, 3rd party, public and proprietary data that is housed in a sprawling array of decentralised structures.

Historically, professional service providers have been slower on the uptake of digital process transformation. And it’s becoming clear that it must happen to drive competitiveness in a world where almost every process is becoming more digitised and more efficient.

Bespoke software can help. But it takes expertise to develop the right solution. At CID, we have a wealth of experience in supporting professional services businesses to develop and deploy everything from unique digital experiences and new digital products and services, to automated, self-service systems – enabling them to transform the services they offer and strengthen customer relationships.

Our professional services expertise

Hear our experts explore how professional service companies can unlock industry advantages by building unique digital experiences through bespoke software.

Professional Services content

Explore our news, views and technical considerations for the professional services sector in our resource library.

Our bespoke approach

The way we operate for any project is defined by our SMART FACTORY! Principles – a set of key values that ensure we deliver the maximum value for our clients.

Experts in becoming experts

Professional service businesses offer a range of complex and tailored solutions. Our approach to building bespoke software includes soaking up as much information from your internal experts to ensure we know everything about your business and the services you offer.

Deep collaboration

Expertise is just as important as products in professional services. CID works like an internal team for our clients, ensuring that we are synchronised and proactive in identifying opportunities, and building technology that complements your internal expertise.

Agile development

Agile for us means evolution, ensuring new software and solutions are deployed seamlessly, on-time and on-budget. We prioritise transparent planning, clear responsibilities and safeguards to ensure existing processes remain in place during development and deployment.

Cutting-edge tech expertise

Whether you’re implementing AI-powered self-service models, or building a data mesh to combine different datasets, we have the experience and expertise to know what the right technology is for you to achieve your goals.

Get in touch

Whether you’re exploring a specific industry challenge or opportunity, or just want to find out more about our work and expertise within the industry, get in touch below to speak to one of our team. Or follow us on LinkedIn to keep up with what we’re doing.

We use cookies for statistical purposes to better understand your usage behaviour and to optimise our website design. For further details, please refer to our Data Protection Statement and Cookie Policy. You can withdraw your consent at any time using the link in the site footer.

Keep up with what we’re doing on LinkedIn.