Sell like your best sales person

The challenge

In the era of Amazon prospective customers often abhor direct contact with your sales team. They prefer self-service, to forge their own multi-channel purchase journeys and to interact when they want. Many of those purchases are shifting to social media channels – like TikTok, Instagram or specialised marketplaces. Rebuilding direct customer access is critical. Static catalogs and generic filters slow your customers down, frustrate them and encourage them into other channels. 

While chatbots have been available for many years, the opportunity is to transform them into highly intelligent, highly contextual and highly personalised machines that drive direct sales. We can help deliver these to ambitious retailers.

Where we help

CID offers:

1. Chatbot experiences that are optimised for your brand as opposed to generic ‘me-too’ journeys. Hyper-personalised, contextually relevant, brand appropriate and multi-modal (voice, video and text) 
2. Deep integration with your customer data, product metadata, and shop systems
3. Consistent support across web, mobile, and in-store devices (omni-channel)
4. Rich AI-powered experiences across all your customer interactions.

How to get started fast

1. A data & use case assessment that gauges your maturity level and identifies quick wins and encapsulates the right KPIs
2. Fast solution prototyping together with a set of tailored best-practice chatbot journeys
3. A pilot based on real customer data and scale with KPI insights
4. A plan that demonstrates the business case, while minimising risk and maximising customer engagement.

Benefits

• Higher shopping basket values and better conversion rates (fewer abandoned carts) driven by better customer advice and better journeys.
• Fewer returns and lower operations costs
• First time resolutions to customers’ questions, queries and roadblocks
• Superior risk management, compliance and security (incl. GDPR and EU AI Act).
• Future-proofed personalisation, dialog management via integral AI and data insight tools.

Our approach lowers system and software TCO and drives ROI up via across-the-board automation and private AI. Our customers become data- and AI-driven CX teams.

Why CID?

We have a long track record in supporting ambitious, complex retailers since 1999. And we’ve been introducing AI-powered recommendations to your customers since 2007. Our Gen AI and agentic AI team has been fully in operations with retail customers for the last few years.