Building unique professional service experiences with bespoke software
Strengthening customer experiences for professional services organisations
Professional services are built on a bedrock of digital information. But accessing razor-sharp customer insight and developing personalised solutions requires professional services organisations to use a combination of client, 3rd party, public and proprietary data that is housed in a sprawling array of decentralised structures.
Historically, professional service providers have been slower on the uptake of digital process transformation. And it’s becoming clear that it must happen to drive competitiveness in a world where almost every process is becoming more digitised and more efficient.
Bespoke software can help. But it takes expertise to develop the right solution. At CID, we have a wealth of experience in supporting professional services businesses to develop and deploy everything from unique digital experiences and new digital products and services, to automated, self-service systems – enabling them to transform the services they offer and strengthen customer relationships.
Professional Services content
Explore our news, views and technical considerations for the professional services sector in our resource library.
Modern data stacks: the decoupled approach that can benefit your business
As monolithic architectures give way to flexible, granular data meshes, explore the modern data stack, data-driven business & the changing role of…
The world is changing: can your software keep up?
Software developed with a project mindset can suffer from inertia. Here, we explore the power of shifting to a longer-term product mindset.
Bespoke software through Advantage Engineering: What we do and why we do it that way
Transformational software needs a combination of technical disciplines, delivered in a single, powerful package. We call that Advantage Engineering.
How to build a spaceship: engineering advantage with bespoke software
Caught between off-the-shelf and black-box outsourcing, businesses face tradeoffs when building bespoke software. Explore CID’s engineered advantage…
Bespoke Software that matches your vision
Do you have a vision of where you want your business to be? At CID, we build bespoke software that achieves that vision, without risk or compromise.
Our bespoke approach
The way we operate for any project is defined by our SMART FACTORY! Principles – a set of key values that ensure we deliver the maximum value for our clients.
Experts in becoming experts
Professional service businesses offer a range of complex and tailored solutions. Our approach to building bespoke software includes soaking up as much information from your internal experts to ensure we know everything about your business and the services you offer.
Deep collaboration
Expertise is just as important as products in professional services. CID works like an internal team for our clients, ensuring that we are synchronised and proactive in identifying opportunities, and building technology that complements your internal expertise.
Agile development
Agile for us means evolution, ensuring new software and solutions are deployed seamlessly, on-time and on-budget. We prioritise transparent planning, clear responsibilities and safeguards to ensure existing processes remain in place during development and deployment.
Cutting-edge tech expertise
Whether you’re implementing AI-powered self-service models, or building a data mesh to combine different datasets, we have the experience and expertise to know what the right technology is for you to achieve your goals.
Our integration partnerships
