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Improve Customer Experience and Retention

Provide a pro-active partnership experience to clients.
Current Situation

Insurers would like to make better use of available customer data, both structured and unstructured, in order to drive client engagement, increase customer satisfaction, and decrease risk.

Objective:

Improve customer satisfaction, extend your service offering, and decrease losses by providing pro-active services and advisory.

How CID can support:
  • ‍Blending of customer-relevant information across internal and external data sources
  • Matching of customer interests and needs with insurance products and services
  • Provision of relevant information or recommendation of services to clients and/or agents in the case of an event
Objective:
How CID can support:

Establish contextually aware self-service tools and chatbots for clients to interact with the insurer.

  • ‍Semantic mapping of customer requests, context, policies, information and services
  • Analyze and provide input for intelligent chatbot conversations
  • Context-relevant recommendation of information and services
Objective:

Increase awareness of institutional customers’ situations, their requirements, and activities.

How CID can support:
  • ‍Monitoring of internal and external information sources
  • Identification of significant events (e.g., management changes, M&A)
  • Detection and monitoring of major events or emerging risks, liability issues or supply chain disruptions
Objective:
How CID can support:
Objective:
How CID can support:
Objective:
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How Insurers Benefit

Turn a client relationship focused on risk and damage into a strategic, higher-value and long-term partnership coined by pro-active advice and collaboration reducing client exposure to interruptions and loss.

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