Insurers would like to make better use of available customer data, both structured and unstructured, in order to drive client engagement, increase customer satisfaction, and decrease risk.
Improve customer satisfaction, extend your service offering, and decrease losses by providing pro-active services and advisory.
Establish contextually aware self-service tools and chatbots for clients to interact with the insurer.
Increase awareness of institutional customers’ situations, their requirements, and activities.
Turn a client relationship focused on risk and damage into a strategic, higher-value and long-term partnership coined by pro-active advice and collaboration reducing client exposure to interruptions and loss.