Customer feedback and service tickets offer valuable insight into challenges and objectives, satisfaction with products and services, as well as business opportunities. Free-form feedback provides high value but requires more sophisticated analytics.
Gain insight into how to increase customer satisfaction.
Identify issues relevant for service, product development, or compliance.
Assess customer demand, identify cross- and up-selling opportunities.
Increase situational awareness of client relationships and product-related issues in order to maintain improvements of products and services, to enforce reporting and compliance, and to strengthen business development.