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Gather Client Intelligence

Monitor customer comments, detect product or compliance issues, leverage surveys and feedback.
Current Situation

Customer feedback and service tickets offer valuable insight into challenges and objectives, satisfaction with products and services, as well as business opportunities. Free-form feedback provides high value but requires more sophisticated analytics. 

Objective:

Gain insight into how to increase customer satisfaction.

How CID can support:
  • ‍Analysis of free-text feedback and service ticket data
  • Automated recognition of products, components, issues, and solutions mentioned
  • Provision of structured meta data for further analysis
Objective:

Identify issues relevant for service, product development, or compliance.

How CID can support:
  • ‍Identification of trending issues and topics
  • Information on similar cases and possible solutions
  • Flagging of critical, reportable issues
Objective:

Assess customer demand, identify cross- and up-selling opportunities.

How CID can support:
  • ‍Monitoring of customer situations and demand
  • Insight into product improvement requirements
  • Identification of potential for additional business
How Companies Benefit

Increase situational awareness of client relationships and product-related issues in order to maintain improvements of products and services, to enforce reporting and compliance, and to strengthen business development. 

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