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TAM Technical Account Manager (m/f/d)

Full-Time Permanent Employment at the Earliest in Freigericht

Company

CID GmbH is part of a fast-growing, innovative business group focused on process optimisation and information management. Our international workforce partners with global brands in delivery, telecommunication, automotives and insurance.

Together with our science and research partners, we turn smart thinking and strategy into solutions that overcome challenges in information search, management and categorisation.

Through our constantly expanding global network, CID is continuously strengthening its market position by releasing more and better offerings for customers around the world.

Your responsibilities

As Technical Account Manager (TAM), you build and maintain relationships with our customers, understanding their technical requirements and business objectives.

Based on our product suite, you serve as the primary technical contact for our customers, providing guidance, troubleshooting assistance, and promptly addressing any technical inquiries or issues.

Furthermore, you manage projects of different sizes and complexity in an agile environment and cooperation with our product owners. It is your task to coordinate the software delivery and customization efforts and ensure timely delivery.

You take over the turnover planning and budgeting by your team leader. You are responsible for moderating workshops with customers and presenting development status to internal or external stakeholders.

Based on your strong team attitude, you collaborate with cross-functional teams, including sales, software development, software engineering, and support, to ensure seamless customer experiences and resolve technical problems.

You like challenges, have experience working independently and are target-oriented to find solutions.

Your profile

You have a degree, ideally in the area of computer sciences or a comparable degree in a similar area of expertise, and you already have a minimum of two years of working experience; alternatively, you have several (minimum five) years of experience in IT Project Management.

You have an agile attitude and experience as an IT project manager, in the best case, in agile software development. You demonstrated project management skills with the ability to prioritize and manage multiple projects simultaneously.

A customer-focused mindset with a solid commitment to delivering exceptional service, a high sense of responsibility, quality awareness, and a very focused and independent manner of working are self-evident for you. You convince with excellent interpersonal, communication, and presentation skills. Your hands-on mentality and team spirit help you work independently, target oriented, and successfully achieve your project goals.

Good spoken and written German and English complete your profile.

Your opportunities at CID …

Are what you make of them. If you want to make a difference, we can help. CID can offer you opportunities, experience and growth within a stable and ever-improving organisation. Besides the daily roles and responsibilities on offer, working at CID offers you bigger challenges and the chance to actively shape the future of the business.

You’ll be part of a flexible, customer-obsessed and hungry-to-learn team, prioritising open communication and a welcoming culture. Our offices and working practices are designed to make joining as easy and productive as possible.

You’ll work on a rich variety of groundbreaking projects and products for major companies in different industries, supported by continuous communication and your ability to make key decisions. From the types of assignments you’ll be tasked with, through to the collaboration opportunities with leading technology vendors, working at CID offers fantastic conditions to further your professional development. We’re always keen to find and retain engaged employees, and will offer a permanent contract after a successful trial period.

We offer a results-based remuneration package, with the opportunity to take on additional training to boost your personal development. 
Other benefits include flexible working, 30 days annual vacation time, an optional company pension, regular team events, a modern canteen/cafeteria and free drinks.
If this sounds like the opportunity for you, we’d love to hear from you. Please send us a full application, in either German or English, and your salary expectations. 

Send your application and we’ll be in touch.

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